CocoRez FAQ: Hair & Brow Salon in Port Coquitlam
Planning a visit to CocoRez? This page covers the practical side of your appointment: changing your booking, deposits, consultations, parking, and payment. Each service page has its own questions about that specific treatment, and current prices are always on our services menu.
Booking & Changes
How can I book an appointment?
You can reserve a time online through Square whenever it suits you: book here. You can also call +1 (236) 785-5515. Walk-ins are welcome too, but booking ahead is the surest way to get the time you want.
Can I cancel or reschedule?
Yes, up to one hour before your appointment, and there’s no cancellation fee. The earlier you let us know, the easier it is to offer your spot to someone else. Brow Club members, please check your membership terms.
What if I’m running late?
There’s no late fee. A quick call or message to let Coco know you’re on your way is always appreciated.
Do I need to pay a deposit?
Not to book. The only exception is hair extensions and hair tinsel: after your consultation, a material deposit covers ordering the hair or tinsel for you. You’ll find the details on the hair extensions and hair tinsel pages.
Consultations & Pricing
Can I talk to Coco before booking a service?
Yes. A free 30-minute consultation is available in Square for any service. It’s a no-pressure chance to talk through what you’d like, what your hair or brows have been through, and which option makes sense for you.
Where can I see your prices?
Our full, up-to-date price list is on the services page. If you’re considering a bigger change, a free consultation is the easiest way to understand what your appointment will involve.
Do you offer a membership for regular brow clients?
Yes. The Brow Club covers threading, tinting, and shaping for a full year. Price and terms are on the Brow Club page.
Visiting the Salon
Where are you, and when are you open?
You’ll find us at 2248 Elgin Ave #103, Port Coquitlam. We’re open Tuesday to Sunday, 10:00 AM to 9:00 PM, and closed on Mondays.
Is there parking?
Yes. Free street parking is easy to find on the streets around the salon.
How can I pay?
Cash, debit, credit card, and e-Transfer are all accepted.
Can Coco come to me?
Some services can be done at your location. Availability depends on the service and timing, so please arrange it with Coco in advance by calling +1 (236) 785-5515.
Ready for your next visit?
Still have a question? Reach out through our contact page, and Coco will get back to you.